If your goal is to increase sales and see your business or the company you work for grow, this tool will help you achieve it in no time. Zoho SalesIQ comes with powerful features that enhance the connection with your customers, making your cash register ring more frequently.

Learn what SalesIQ is and how it can improve customer communication to accelerate conversions in your business. Let's tell you what it's all about and how it will facilitate revenue growth to achieve your organizational goals.

What is Zoho SalesIQ?

Its main objective is to provide live chat so that your marketing, sales, and support team can assist your customers in a secure and comfortable space.

But SalesIQ goes beyond that; it is an intelligent tool that offers you information about your customer's behavior. It details how they interact with your website and provides unique data that you can use to sell more.

This chat integrates easily with more than 30 applications, including Zoho CRM, Zoho Bigin, Zoho Desk, WordPress, Blogger, and Shopify.

This makes it possible to obtain interaction data that you can use to send emails, newsletters, make phone calls, or any other complementary action that improves customer satisfaction and boosts your sales.

SalesIQ has a mobile application available for Android, iOS, and React Native. This facilitates attending to customer inquiries from wherever you are.

Language won't be a problem with SalesIQ, as it has a real-time translator that facilitates communication with customers from anywhere in the world. Thanks to its formidable functionalities, you can attend to a larger number of customers without increasing costs.

Key Features of Zoho SalesIQ:

SalesIQ offers remarkable features that will help you increase sales and improve customer satisfaction. Some of them include:

• Enables setting up the chat to initiate intelligently based on the area the customer visits, time spent, and interaction with your website.
• Provides programmable bots that will guide the customer in an automated manner towards actions related to routine topics, according to the business strategy.
• Allows directing customers to the most qualified support agents to address more relevant issues within the business.
• Provides a report on customer areas of interest, with precise data about the pages visited and the topics discussed with the sales or support team of the company.
• Facilitates classifying customers using a scoring system that helps identify those most likely to make a purchase.
• Allows sending an automatic email to the customer if they leave the chat, allowing you to continue the conversation right where it left off.
• Enables changing the communication channel from chat to a phone call with just one click for situations that require faster customer understanding.
• Offers the implementation of additional information tools such as FAQs and help articles, which can be suggested by the pre-programmed chat bots.
• Includes a feedback system to help you better track your sales agents' performance.

Pricing of Zoho SalesIQ:

SalesIQ, like other tools from this software suite, offers both free and paid plans with diverse and attractive features that may interest you.

With its free plan, you'll have a license to implement a chat that can be handled by up to 3 operators. It allows tracking up to 10,000 visitors, handling 100 chat sessions per month, integrating with Zoho applications, and obtaining daily reports.

Its paid options include Basic, Professional, and Enterprise plans, priced at $7, $12.75, and $20 per month with annual billing, respectively. These plans offer tracking of 50,000, 100,000, and up to 200,000 visitors per month.

They also increase the number of chats and allow you to create a knowledge base with FAQs and help articles, among many other features.

Conclusion:

SalesIQ is a tool that offers an intelligent live chat channel, automatable, and secure to better connect with customers. It comes with a mobile application and a real-time translator to assist customers from and to anywhere in the world.

This platform allows you to create automatic responses for common questions and redirect customers to the most qualified agents to handle more complex requirements.

Its multiple functionalities will help you reduce costs and automate internal business tasks, leading to increased sales and improved profitability.

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